Results 1 to 5 of 5

Thread: Customer Service Issue

  1. #1
    GWW Newbie..Be Nice..
    Join Date
    May 2014
    Posts
    15

    Customer Service Issue

    I have a question to those who work in customer oriented companies, do you implement complaints handling software? Can a person or two handle customer's complaints or is there a need to automate tracking, categorizing and handling customer complaints?


  2. #2
    GWW Newbie..Be Nice..
    Join Date
    Apr 2017
    Posts
    3
    I think, most companies rely on a software that can very well manage the customer complaints' investigations while ensuring compliance with a certain standard. It is a cloud based with built in workflows, tracking and automatic reminders to ensure that everything is handled effectively and in a timely manner.


  3. #3
    GWW Newbie..Be Nice..
    Join Date
    May 2014
    Posts
    15
    Quote Originally Posted by Solidbond View Post
    I think, most companies rely on a software that can very well manage the customer complaints' investigations while ensuring compliance with a certain standard. It is a cloud based with built in workflows, tracking and automatic reminders to ensure that everything is handled effectively and in a timely manner.


    I strongly agree with you, another is that one company really needs a compliance software financial services to ensure everything is monitored.


  4. #4
    GWW Newbie..Be Nice..
    Join Date
    Nov 2017
    Posts
    9
    Hey, yes you are all correct with it. My brother rely on a software that handles his clients issues.


  5. #5
    GWW Newbie..Be Nice.. drjuice's Avatar
    Join Date
    Aug 2022
    Location
    United States
    Posts
    7
    Good point!!


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •