sometimes their support staff confuses me as to what they do as to oppose to what they say in their emails.
For example: Today I got a notice that a member of mine could not get into the "protected" area. "Please check this out immediately!" Ccbill wrote. So I did. Turns out there was NOTHING wrong with the id/pw. Worked fine.
Now this is like the 4th email I've received in the last week or so about the fact that my "site" was not working properly, when it was. So today I wrote Ccbill support and asked them if they checked the site to see if the member had a legitimate complaint BEFORE they wrote me to check it out. They said, "yes we do"..basically.
So if CCBill DOES check these out before they write me..why write me if indeed everything is working properly.
What has been your experience on this issue? Thanks much!
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