Epoch doesn't provide ICQ support!

i'm kinda pissed because i found out today from Epoch that they don't provide any webmaster support via ICQ or AIM or MSN or Y!M or any IM client.

sometimes it's just hard to convey what i need via email and hard to explain things on the phone without being able to show samples and have the person click on certain URLs.

i think it's kinda strange and extremely inconvenient for me. i am on ICQ with techs all day from Electracash, WTS, GXBill, and other processors. When i worked at 2000Charge i provided tech support via ICQ.

as for CCBill webmaster tech support...the ones i've worked with in the past can barely turn on a computer..let alone use ICQ.

am i the only person having a cow about this?

weird - i get support on icq from my epoch rep on a regular basis.

but honestly i prefer the phone.

It is true that tech support doesn't use IM clients, however all of the sales rep's do and so do I.

Feel free to add me to your list if you like. ICQ - 207066243

Quote:

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Originally Posted by basschick

weird - i get support on icq from my epoch rep on a regular basis.

but honestly i prefer the phone.

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the sales reps use ICQ, it's the tech/webmaster support guys that don't :(

Hey Haganxy-


We can provide support via icq, aim, etc. The problem with that is that it's extremely difficult to track any ongoing issues you may have. Let me know if I can be of assistance (assuming I can figure out how to use this dang computer, j/k lol).

Adam
CCBill Client Support Supervisor
279137836
clientsupport@ccbill.com

Quote:

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Originally Posted by CCBill_Adam

Hey Haganxy-


We can provide support via icq, aim, etc. The problem with that is that it's extremely difficult to track any ongoing issues you may have. Let me know if I can be of assistance (assuming I can figure out how to use this dang computer, j/k lol).

Adam
CCBill Client Support Supervisor
279137836
clientsupport@ccbill.com

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thanks for the info. i had to get in touch with someone named Paul Kluzak. he was able to help me in about 30 seconds. the problem is that it took like 2 months to get to him.

Ive never had a problem (yet) that with CCBill that i couldnt solve by ICQ'ing Paul or Mark :)

Never used Epoch though so dont really know how their support is handled although, i do recall instances in the past where they have been a little slow at replying to emails.

Regards,

Lee