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Im wanting to get some more information from our members that cancel using the reason 'other' and was hoping there was a way i could setup a section on our support site that handles these types of custom cancellations.
Does anyone know if this is..
1) Possible to do without the member going to CCBill support and;
2) If it is possible, what, if any, scripting is needed?
Regards,
Lee
Hey Lee,
The best suggestion I could have is to have a cancel link on your site that will ask them a question or two and then forward them to our site after that. We can provide you with a link of where to send them but beyond that the setup is really up to you.
-Paul
Paul,
Do you know if ill be able to do that same kind of pre-filled form fields that we use on our join pages if i went that route?
Obviously i dont want surfers to cancel at all but, if they are going to, i want to make the process as easy as possible for them.
Regards,
Lee