Nat Net support Script

We love the National Net support online ticket thingy that we use with them for support issues.

I have lots of corporate things and projects and requests going on and Im using a a media company. Do you know of the same type of nat net script or alike that I can install, and basically create a online tickets for each project / request we make and the the media company can reply if they wish with any replies and or can complete the project/request and then close the ticket as finished completed etc. Not really interested in the email part of Nat Net just online etc

Anyone know of anything ? cheers Peter

Kayako esupport is probably the most widely used one. Solid, robust, full-featured, and includes the email support (which works both ways; users can email the ticket system to create a ticket.)

There are several clones of it, but we tried several before getting esupport and have been delighted with it ever since.