warning: strongbox / bettercgi

It saddens me that I have to go to the forums with this problem, as I have worked with Ray and strongbox for years. But at this point, I see no option.

I paid for strongbox upgrade installations back at the end of January for 8 sites, as of today they are not yet done. I tried to contact Ray and Ali again and again, via email and ICQ, but they are no longer responding. My last response from them on March 4th was:

"I'm not ignoring you....I'm sorry about this issue."

Since then, I have sent quite a few emails and have not heard anything back. I still have not had the strongbox upgrade installations either. I am now requesting that my payment be returned.

As of this point, I have to put out a VERY STRONG WARNING against doing any business with BetterCGI / StrongBox as they are MIA and have ripped me off.

I hope that this issue will be resolved quickly and I will of course post an update in this thread once it is resolved.

Luke, since your whole problem was that you weren't getting email even sent from your own server,
and apparently you haven't received mail from us,
perhaps it would be best that I call you or try to reach you on ICQ. I see it's about 4:30 AM
your time, so I'll try calling in about five hours.

I'm a little confused by your post and why you'd say you hadn't heard from us since
March 4th. I know the problem we were helping you solve was that you weren't getting some
emails, and you said that was solved, but you've REPLIED to our emails since March 4th.

For example, on March 19th you sent us this:

Quote:

---

From:
To: "'Ray Morris'"
Subject: RE: mail test script
Date: Sat, 19 Mar 2011 21:42:52 -0600
X-Mailer: Microsoft Outlook 14.0

Awesome, I got 3 messges (1 to each of the 3 email addresses).

Thanks for getting it fixed.
...

-----Original Message-----
From: Ray Morris [mailto:support@bettercgi.com]
Sent: Saturday, March 19, 2011 8:22 PM <---------------------------
To: luke@likemind.com.au
Subject: Re: mail test script
...

---

Since you quoted our message from March 19th, I'm not sure why you're now saying that
you never got it, or any of our other emails. You never received the email you quoted?

This issue has been dealt with swiftly and professionally by the BetterCGI / StrongBox team.

I thank both Ray and Ali for their continued service and am delighted to say once again that I highly recommend StrongBox.

Glad you guys sorted it out *hugs*