Patrick from CCBill is my hero!

I need to publicly thank Patrick from CCBill for helping me with an emergency yesterday. Here's what happened:

Earlier in the week I moved LavenderLounge.com (my main membership site) to a new host. In doing so, I didn't realize that Ibill needed to be involved to re-set the password protection. Visitors were all getting in for free and Ibill couldn't get around to fixing it. When I made my THIRD call to Ibill, I found out their offices were evacuted because the hurricane! As I'm writing this, they are still closed and no one knows what's going to happen in Florida in the next few days.

I called Patrick and explained the situation. In literally 30 seconds he had someone assigned to my case. Within a couple hours, my application was approved, I had password protection, all my Ibill customers had valid passwords again, and I was ready to accept new CCBill customers!

I wanted to switch to CCBill a long time ago, but I was afraid it would be a big mess. It was simple, thanks to Patrick's fast action in this unforeseen emergency.

Thanks again, buddy!

so theyre just bypassing the visa appliction process now?

great that he helped u out tho

i really do wish ibill would move inland :(

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Originally posted by Dawgy
so theyre just bypassing the visa appliction process now?

great that he helped u out tho

i really do wish ibill would move inland :(

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Nope. If ya check Mark's joinpage it's Mastercard, JCB, Discover. So they'll just bring Visa in later on, most likely, once that process goes through.

Hey Mark, could you keep us posted on when you get a CCBill affiliate sign up goin? So I can swap out my links to your new processor and start referring through CCBill :)

That's awesome Patrick helped you out like that! He's done the same for us over here at Bionic Pixels on numerous occasions as well, going out of his way to help us out. He's definitely good people!

You're right, Brian, I didn't accept Visa before, and I still don't, which brings up another question that I will post as a new topic. ("How many sales am I losing by not accepting Vias?")

I will be setting up Rev Share with CCBill asap, so I will let you know.

I have to agree that Patrick does a great job over at CCbill even for things that he specifically isnt employed by CCBill to do, in those instances he has always gone that little bit extra for us in the past :thumbsup:

Regards,

Lee