verotel update - there is much more
There is allot more wrong with Verotel
About Verotel I would have os much more information. I left that "company" happy enough in March 2004 but still tht cost us 1000's € do to allot of fraudulent stuff these guys have no shame to do.
1 Example: The way they offered their DirectDebit payment option!!
First ind 2003, they had NO connenction and contract to ANY bank but they didn't told that to any of their webmaster. Simply let customers join a site and got customers access to the member area. A view month later, after they got a new contract in Germany they tried to process ALL that hanging transactions and you can imagine what happend. Nearly 40% of all transactions resolved in a denied transaction and got a charge back for several 1000€. No risk for Verotel but we sold our member area for free
Next in 2004. Customers contacted us and telling that they got postal invoices from Verotel asking the customers to transfer the money by bank. Again, Verotel wasn''t able to make transactions with their DirectDebit bank associates and again, no word to us, the webmasters.
Only from the first 3 month of 2004 we got more than 700 charge backs for DirectDebit sign ups. Most of thes charge backs where related to sign ups from more than 3 month ago.
Any contact and request to get answers from Verotel resolved in NO ANSWER and finally in a suspension of our account (happy that we already canceled all re-biling customers weeks before and also moved all NEW sign ups to another IPSP) so that suspensions only created a bit of lost money and delay in pay out.
All experiences with Verotel after that, I can tell you, Verotel is a NOT TRUSTABLE and cheating company. I have prove of everything I am telling here, I have mails from the customers talking about getting that strange invoices, I sued Verotel and the result was suspension.
I advise you, before you move away from Verotel, do it without talking to anyone and try to do it as quiet as possible otherwise you pay the bill.
Verotel cost my company finaly many 1000 € and it started so nice with a good contact and a as we thought VERY good personal contact and support to all our needs until we noticed what kind op people are managing that company.
Suggestion, save your money quickly and quiet!!!