Anyone Else Having Problems With Aebn?

I'm very sorry that you guys are having problems. I will contact you all within the next days end and work with your problems. We appreciate your buisness and are very sorry! If you have any request for additions to our stats area please feel free to email me that to Robert@aebn.net and I will see what I can do to update those features.

Thanks!!

Robert Sons
Robert@aebn.net

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Originally Posted by Tyler

Mark buddy, I'm with you on that complaint. I pay over $10,000 a month to AEBN and still get the same kind of useless customer service. No help on their end for suspicious feed usage. No help in determining whom the problem lies with. I have some really great contacts/friends over there but they don't seem to function well as a unit. I have no trouble with the VOD commissions, I actually have good success with that, stats are a little wonky but from month to month it seems to add up. The problems with the feed updates at the beginning of the month had gotten better for a while... this month, however, was a nightmare for angry members and as has been said is still not entirely fixed. It's getting to the point where I almost dread checking emails at the beginning of the month. Anyone at AEBN care to step up to the plate in their defence? I'm sure there will be alot of webmasters who would appreciate some words of encouragement.

Chip, I agree with that they are growing fast and likely swamped. New staff seem to come in there alot.

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I hear you and as two very big clients with major problems hopefully something will be done. I remember when we had to really pull strings just to get AEBN to upgrade their servers because they were overloaded at the beginning of every month. I just don't get it at all. They were losing money because users couldn't access the feeds but they wouldn't take us seriously. We pay alot of money every month and should have better support and services.

Mark

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Originally Posted by RobertAEBN

I'm very sorry that you guys are having problems. I will contact you all within the next days end and work with your problems. We appreciate your buisness and are very sorry! If you have any request for additions to our stats area please feel free to email me that to Robert@aebn.net and I will see what I can do to update those features.

Thanks!!

Robert Sons
Robert@aebn.net

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Robert I would appreciate some sort of follow up. I have been talking to Marc and Shelby but once I brought up that I had traffic to feeds I removed they will not contact me back, it is very frustrating. My contact info is below.

Mark Erickson
email - mark@intensecash.com
icq - 191604661
phone - 303-887-9530

We've been with AEBN now for I guess 4 years or so and have never really experienced any of the problems being mentioned. Sometimes we have a problem getting Keith to return phone calls but I'm pretty persistent and just keep after him. Robert and Chris couldn't be better. Very responsive to any questions we may have.

As was mentioned, stats could be better but the checks are good, they are consistent and they've never bounced! Can't ask for much more than that.

Bill

Well if you have the feeds try to select any of the segments of the moves and see if they work for ya ;) or try the first day of the month to watch any of the videos, every month I get e-mails about that too. I guess they just like you more than me :cry:

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Originally Posted by maxpower

Well if you have the feeds try to select any of the segments of the moves and see if they work for ya ;) or try the first day of the month to watch any of the videos, every month I get e-mails about that too. I guess they just like you more than me :cry:

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They promised me May's update will be flawless though I am very worried.

Mark

I would like to see it, it would be nice for a change, I really do like their movies, but damn I have never had to worry about any other feeds as much as I do every month with them. It really does not take much for someone to cancel a membership, and I hate to lose one for anything.

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Originally Posted by boyfunk

I think all these VOD people are just slammed right now because VOD is growing like crazy, everyone wants their attention, and there are probably a lot of "growing pains" for all of them.

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I think Chip's right on with this... fwiw I know Maleflixxx has been adding, adding, adding, and I got a call today from Warren with info about my new (just started there!) acc't manager. I'm pleased.

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Originally Posted by maxpower

Their member site feeds have problems too, they are no longer cutting the movies up so people can select the section they would want to watch, “say it is a error LOL they are trying to fix” they must think people are stupid, I know how to cut a movie in 3-6 parts that is not a error, it is a attempt to increases bandwidth for them.

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That might explain why my latest bill just doubled.

Quote:

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Originally Posted by maxpower

Well if you have the feeds try to select any of the segments of the moves and see if they work for ya ;) or try the first day of the month to watch any of the videos, every month I get e-mails about that too. I guess they just like you more than me :cry:

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I get those emails from my members too.
and for me it's hard to get answers to my emails. I didn't even try this last month.

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Originally Posted by Takemytaco

That might explain why my latest bill just doubled.




I get those emails from my members too.
and for me it's hard to get answers to my emails. I didn't even try this last month.

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Yepp, they say everyone will be ok next month, I guess we can hold our breath, I have a pre made e-mail that I keep for the start of every month to tell all the members that e-mail me what’s wrong with the feeds, and that they will be back up soon. Only way I can get them to talk to me at all is in the forums. I did not even check my feed bill this month to tell the truth I am a bit scared too.

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Originally Posted by Takemytaco

That might explain why my latest bill just doubled

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Yeah this months bill doubled too but it was from feeds off my straight sites which barely get any traffic. I was very suspicious so I took down the feeds and removed the referrers that were getting so much traffic. The feeds getting so much traffic were Pornucopia, Broads from Abroad and Heterotica. They told me those feeds must be getting alot of traffic which was bullshit because they weren't getting much traffic in my stats. Sure enough it wasn't my end still to this day those feeds are still showing tons of traffic. I would check those feeds and let me know what you find. I thought I was the only one but they must be having some majors problems.

Mark

Quote:

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Originally Posted by maxpower

Well if you have the feeds try to select any of the segments of the moves and see if they work for ya ;) or try the first day of the month to watch any of the videos, every month I get e-mails about that too. I guess they just like you more than me :cry:

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We don't have their feeds, just have our films on their site so really can't address the issue of their streams. Of all the different companies like AEBN we have our films on, they do they best in terms of sales.

Bill

After reading all posts on AEBN I have this to say...

I used to use them for awhile until taken a position with XonDemand.com now I use XonDemand.com, they pay me more and have worked out any issues I have had in the past. no real issues...

I recommend that everyone use a 3rd party to monitor stats, it's like your own personal check and balance for website monitoring http://internetseer.com

I setup internetseer to monitor aebn, hotmovies, xondemand, gamelink etc... and see the problems with each. thats the internet for ya...

AEBN - has been down and I did buy feeds from them and had co'brands with them until I saw the down time and then I have to call..

they should call me and say something like, Hey I noticed our servers went down last night for 1 hour, I have pro-rated your account and look forward to your loose of biz statement from canceled members and new members.

I always had to call them for this. I recommend that all affiliates/webmasters use a third party to track and verify the details of your efforts. It works for me, I only promote sites that are up and pay.

that's why I use http://XonDemand.com to create my custom VOD needs.

:sun:

Mark,
I believe you are working things out with shelby right now and hopefully you guys will be able to come to some sort of resolution. While I'm not your rep, I work closely with everyone in the feed department and hope that we can get this figured out. Also, I want to apologize that no one got back to you sooner.

Max,
You and I have spoken and I thought we had this resolved. The movies are set up with those weird movie selections and for us to take the entire movie down in the middle of the month would not solve this. We've spoken with the movie encoders and this shouldn't be an issue in the future. If you still have a question with the system, please contact me directly. I will handle things accordingly and timely, I just need you to speak with me to get things done and not talk about them on the board where I have no idea that you are still upset about what I thought was a resolved issue. Last time we spoke, you told me everything was good and we'll see how april goes and what may brings.
I'm here to help and I know that you have my email and icq, so don't hesistate to use them.

TakeMyTaco,
I'm not sure who you are with or who your rep is, but if you want to message me on icq or email, I will help you figure things out as well.

Sorry for all of this.

kelly

This is all very enlightening. It is true that we don't have the same issues that you guys do.
AEBN does a great job for us overall.
We still have a communication problem with them.
Up to a few months ago I would always get a call back if I had a need or question.

But I have been calling and e mailing my rep. Keith off and on for the last 2 months, and never get any response at all. No one answers the phone. I leave messages, but never get a call back.
I know that there are growing pains going on over there, so I have not been pushy.

I wonder if we still have a rep. there?
I would love to get a call from Keith or someone there.
Cameron Cruise