Congrats to Luke at Chilihost

Quote:

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Originally Posted by Chilihost

Robin & Tom, please don't stress over this announcement. Before I signed that dotted line, Tony & I went over everything - twice! I even got to interview their team of techies.

And honestly, these guys are way smarter than me, they have setup some really awesome sites and know their stuff inside and out. And they have all the techie toys I could never afford - one example is their extended monitoring systems. Their systems monitors your traffic and compares it to historic patterns and trends and if it detects a variance, it automatically sounds the alarms (literally, there are alarms that go off in the NOC) and forces an investigation to be safe. This means that if all the sudden your site is being hotlinked from china or if some password trader posts userids on a forum and you get swamped by illegal downloads, these systems go off. And within minutes, NatNet techies are investigating and assisting before you even ask for help!

With this deal, I hand over the technical support, but I am still here for you in my new roll as customer support and sales. Please, if you want to discuss any specific issues or want to just have a chat about things, get in touch by icq or email. I have the time now and would love to chat :D

cheers,
Luke

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Luke we are not really worried at all. National Net has a fantastic rep. I think we are more jealous of you than anything else. :) We know you made the right move because we know how you value us as customers, and we certainly know you would not put your customers into the hands of anyone less in tune with us as you have been. Change is always interesting as it makes for new adventures.... we have no doubt it will all be okay.

If not, we're all coming down to rip you out of the local pub, and I'm bringing Don Mike and his penchant for spanking things along with us!

Quote:

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Originally Posted by tombarr

If not, we're all coming down to rip you out of the local pub, and I'm bringing Don Mike and his penchant for spanking things along with us!

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Why not come down anyway :donmike: :donmike: :donmike:

Late to the party, but way to go Luke..

Hi All,

My name is Bill and I actually run NationalNet. So far, you've gotten a couple of emails (one from Luke and one from Tony) but I'll be sending everyone an email on Monday that will include many details, including answers to questions that I'm sure lots of you have :)

I'm looking forward to getting to know all the new customers and showing you all why NationalNet has the reputation it has. I like to say that "until you have had the NationalNet experience, you cannot understand the NationalNet experience".

Stay tuned for more on Monday !

-- Bill

I don't know if you all remember, but last November or December we started doing some serious shopping for web hosts. We interviewed everyone and took a good three weeks of solid research and testing before we decided to go with NationalNet. I talked to Bill and Tomas at length and we had more than our fair share of conference calls. We sent test traffic to their network as well as a slew of the other contenders. We even set our alarms so that we could wake up at all all hours of the night and see how long it took someone to pick up the phone. We also tested emails to see how long it took to get a response. National Net beat the crap out of everyone else we looked at.

As a matter of fact, just a couple of days ago I was giving a testamonial of National Net to a business friend of ours. I said watch this. I sent in a support ticket to National Net. Here is the log of that interaction:


Test... - jmedia 02-28 20:47
Can you guys just reply to this. I'll explain later.
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mike 02-28 20:48
Hello,

Consider this my reply. :) Let us know if there is anything else we can do for you.

Thanks,
Mike

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Test... - jmedia 02-28 20:49
Thanks Mike. I was just showing a new prospective nat net client how fast you guys were. You didn't let me down :)

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mike 02-28 20:51
Glad to hear it! I trust our prospective client was duly impressed. :)

Mike


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The first reply came in one minute after I put in the ticket and the whole conversation was all of 4 minutes. It doesn't matter if it is 2am on Christmas morning, someone will pick up the phone by the second ring for sure, although I'm pretty sure I've always gotten an answer in just one ring everytime I've ever called.

Luke has put you all in the best hands. We actually tried to get a bid from Luke, but at the time he wasn't equiped to handle us. Now we get to host with Luke through proxy, ha.

Seriously, I trust no one else with JustUsBoys and the guys at National Net totally take care of us day in and day out. We aren't the easiest of clients and are very demanding. They never flinch at anything.

I could really give no greater vote of support to anything else in our industry. They are the most rock-solid part of my whole day.

Quote:

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Originally Posted by JustBryce

I don't know if you all remember, but last November or December we started doing some serious shopping for web hosts. We interviewed everyone and took a good three weeks of solid research and testing before we decided to go with NationalNet. I talked to Bill and Tomas at length and we had more than our fair share of conference calls. We sent test traffic to their network as well as a slew of the other contenders. We even set our alarms so that we could wake up at all all hours of the night and see how long it took someone to pick up the phone. We also tested emails to see how long it took to get a response. National Net beat the crap out of everyone else we looked at.

As a matter of fact, just a couple of days ago I was giving a testamonial of National Net to a business friend of ours. I said watch this. I sent in a support ticket to National Net. Here is the log of that interaction:


Test... - jmedia 02-28 20:47
Can you guys just reply to this. I'll explain later.
------

mike 02-28 20:48
Hello,

Consider this my reply. :) Let us know if there is anything else we can do for you.

Thanks,
Mike

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Test... - jmedia 02-28 20:49
Thanks Mike. I was just showing a new prospective nat net client how fast you guys were. You didn't let me down :)

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mike 02-28 20:51
Glad to hear it! I trust our prospective client was duly impressed. :)

Mike


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The first reply came in one minute after I put in the ticket and the whole conversation was all of 4 minutes. It doesn't matter if it is 2am on Christmas morning, someone will pick up the phone by the second ring for sure, although I'm pretty sure I've always gotten an answer in just one ring everytime I've ever called.

Luke has put you all in the best hands. We actually tried to get a bid from Luke, but at the time he wasn't equiped to handle us. Now we get to host with Luke through proxy, ha.

Seriously, I trust no one else with JustUsBoys and the guys at National Net totally take care of us day in and day out. We aren't the easiest of clients and are very demanding. They never flinch at anything.

I could really give no greater vote of support to anything else in our industry. They are the most rock-solid part of my whole day.

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What a great testemonial Bryce! So we won't be having to wake Luke up at all.....looks like he will finally be able to get that sleep he's been coveting for so long. I knew you guys were happy with them from the comments I have heard you and John make along the way and if they can please JUB, that pretty much is about as much stamp of approval as anyone needs to feel comfortable with this transition. :)

No worries Luke -- Like I said I'm just a huge worry wort.

I've got other things to actually work out before I send you an email or pm to get reassured. Err this isn't coming out right...

I think this is cool and I wish I could hop on a plane and have a beer with you to celebrate. Plus maybe a bit of :donmike:

Congrats Luke :)

Congratulations Luke! Your hard work has paid off - you deserve it!

Congratulations Luke!

You've been SUPER helpful with the Buck Angel family of sites, we have nothing but GREAT things to say about you!!!!!

All the best,
Katja Minx
Buck Angel Entertainment

All our company sites are hosted with NationalNet since many, many years. And we are very happy with them up form the beginning.
Now my private sites are also hosted with NationalNet. The best what can happen to me this year!
Congrats and many thanks to Luke for this great deal!

congrats luke!

jim