Verotel -- Are they good, trustworthy?

Hey Everyone,

I started a discussion last week about CC Processing for Canadians. The feedback here was awesome and I got a lot of useful answers. In searching for answers, I've come across www.verotel.com. They're located in the Netherlands and, surprisingly enough, they offer a billing solution for Canadians (much like CCBILL). Ie all seems relatively simple (sigh....)

So, I want to hear your opinions and comments:

- Who's ever dealt with VEROTEL? If you have, has your experience been positive?

- What have you heard about VEROTEL? Good or Bad?

- Would I be foolish (or, the wiser) to utilize VEROTEL's service in order to solve my "Canadian CC Billing Crisis?"


Cheers,

BrianDN

I've used Verotel for about a year now. They have been very reliable.

My rate is 6.6% , lower then any other processor.

I haven't heard anything bad about Verotel, though I'm sure someone has something bad to say lol

In the current environment there are no guarantees with any CC processor.

Hi!

I've used Verotel for 5 years and they've never missed a payment.
They pay weekly directly to a US Bank Account (CCBill won't - send you a check or wire it at a cost). (I guess if you're in Canada you probably have a bank that can open a US Bank account etc).

They'll wire and send a check too.

In fact a lot of weeks when a payment is due on Monday it's in my bank account the previous Friday morning.

My rate is nowhere near 6.6% (I wish) - but then I don't do the $1 mil+ a week Squirt does :honest:

I'd recommend them definitely, although as Squirt says `no guarantees' in this world anymore.

Ernie

Looks like they've got 3 options. The ticket club option though gives me pause...

Quote:

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Verotel automatically offers endusers all appropriate payment options, maximizing your revenue!

This means that you or your company will remain the beneficial owner of the domain name, but that the domain name will be transferred to Verza Domain Depot. In the WHOIS information the name 'Ticketsclub webmaster' will show, while the actual owner of the domain name is kept in escrow. The domain name registration service and escrow service will be available in April 2005.

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I can sort of understand the need to do this but frankly, I wouldn't trust anyone to keep my domain for me.

Who's to say that they don't actually own it. In fact since the domain is transferred and their name is on it and they're paying for the renewal fees.... What if you get into a tiff with them over something -- then what?

Hmm sorry but I'm a little paranoid when it comes to domain registrations.

I tried setting up with them years ago for a couple of sites -- never heard back from them. Oh wait yes, in one instance we did hear back a few weeks later; we got a cryptic response in regards to how to get set up.

I hear others like them though.

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Originally Posted by Squirt

I've used Verotel for about a year now. They have been very reliable.

My rate is 6.6% , lower then any other processor.

I haven't heard anything bad about Verotel, though I'm sure someone has something bad to say lol

In the current environment there are no guarantees with any CC processor.

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Hey Suirt! Are you using their Pro solution?

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Originally Posted by robin

Oh wait yes, in one instance we did hear back a few weeks later; we got a cryptic response in regards to how to get set up.

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That sounds creepy! :francais:

Yes I'm using their pro solution plus I get a low chargeback discount ( like anyone else ) If your chargebacks are below 1% they give you a .5% discount on your fees. :groovy:

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Originally Posted by Squirt

Yes I'm using their pro solution plus I get a low chargeback discount ( like anyone else ) If your chargebacks are below 1% they give you a .5% discount on your fees. :groovy:

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Cool that's good to know.

hahaha when I wrote my first post in this thread it was actually you that I had in mind when I said that but I hear other people like them. Guess you posted while I was still typing. :)

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Originally Posted by robin

Cool that's good to know.

hahaha when I wrote my first post in this thread it was actually you that I had in mind when I said that but I hear other people like them. Guess you posted while I was still typing. :)

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That's kewl ha ha ... Robin is thinking of me :high:

I wouldn't use the service where they get my domain... I'm like you, I just wouldn't chance that.

Hi!

I think that's a new thing about the domains, I know for sure they don't have anything to do with any of mine (I just need to remember who does now!) :teach:

I've emailed their merchant people just to find out for myself as well, what they do and do not control about your domain if you process with them.

(I know my new webhost registered a domain for me for free and then charged me less than $10 for a year to host with them [some kinda promotion they have going], but it is still mine!)

Ernie

Hey Guys,

"Squirtit" & "thejungle" I'm glad to hear that you're using Verotel with sucess... This makes me feel more comfortable.

Squirtit: what sort of volume warrants such an amazing, low rate of 6%? Let me know so that I can aspire to obtain that!!! :)

Yeah, I'll definitey go with the PRO version, in which case you don't have to sign over your domain, is that correct Squirtit?

Cheers,
Brian

Hey Squirit and thjungle, did you guys have to pay VISA's $750 fee to be in teh PRO program?


BrianDN

I saw this thread so I thought I would check out info on their site... and www.verotel.com isn't working for me. WTF?!


*edited Oops, spoke too soon, now it's working.

Quote:

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Originally Posted by Xstr8guy

I saw this thread so I thought I would check out info on their site... and www.verotel.com isn't working for me. WTF?!


*edited Oops, spoke too soon, now it's working.

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Yeah it is I'm on it right now getting my plan details for Brian

Quote:

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Originally Posted by BrianDN

Hey Squirit and thjungle, did you guys have to pay VISA's $750 fee to be in teh PRO program?


BrianDN

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When I signed up a year ago they didn't charge that fee so no. I believe they charge it now though.

Here's a copy/ paste of the plan I'm on and the info they give for one of my sites
------------------------------------------------------------------------

RATE PLAN RATE PLAN ONE / SPLIT CHARGE

AVERAGE WEEKLY VOLUME USD 4010.71
BASE RATE: 7.1 %
CHARGEBACK RATIO 0.31 %
DISCOUNTS:
CHARGEBACK RATIO DISCOUNT 0.5 %
RESELLER RESPONSIBILITY DISCOUNT 0.0 %
REMARKETING DISCOUNT 0.0 %
SURCHARGES:
CHARGEBACK RATIO SURCHARGE N/A

------------------------------------------------------------------------

YOUR PROJECTED RATE FOR NEXT WEEK 6.6 %

Thanks for the info, Squirtit!

Cheers,
BrianDN

Hi!

I'm still a lowly Ticketsclub (I know, the lowest form of life), so I don't pay the VISA Fee.

Squirt: Apart from not having go through Ticketsclub and the fee, do you get any extra benefits from being Pro?

Ernie

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Originally Posted by thejungle

Hi!

I'm still a lowly Ticketsclub (I know, the lowest form of life), so I don't pay the VISA Fee.

Squirt: Apart from not having go through Ticketsclub and the fee, do you get any extra benefits from being Pro?

Ernie

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I haven't looked at the differences in the plans but I get my own CC descriptor which is cool.

You know you could use CCBill Ernie if you get a mailbox in the U.S. and signup for a U.S. bank account. Mailboxes are $60 for 3-6 months and deposit on a U.S. account is $100 .

verotel has certainly missed payments with me, and when i checked on other boards, i'm not the only one. they don't answer emails from affiliates or lower webmasters - you have to call. i won't promote a site using verotel.

can someone here show us a ticket club join page?

Hi!

Yes, I know Verotel has gotten a bad rap at other boards and I may just be lucky. But my first pay period was 05-17-2000 and they've never let me down.

Their tech support usually replies to my emails within 24 hours, not as fast as CCBills but then I don't have to email them as much as CCBill.

I also use CCBill which I have to get a check for (I am in Australia) so I get it mailed to my bank. Which is OK but it delays everything a week while it's mailed.

Paycom or whatever they're called now, I emailed them about 10 days ago about processing with them and are still awaiting a reply.

I know people have had trouble with Verotel, but then I've had heaps more trouble with CCBill to be honest.

Ernie

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Originally Posted by Squirt

I haven't looked at the differences in the plans but I get my own CC descriptor which is cool.

You know you could use CCBill Ernie if you get a mailbox in the U.S. and signup for a U.S. bank account. Mailboxes are $60 for 3-6 months and deposit on a U.S. account is $100 .

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Yes, I also have CCBill as well, I have them mail my check direct to my US bank which then deposits it to my account. Works well but not as good as ACH Depositing though.

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Originally Posted by thejungle

Yes, I also have CCBill as well, I have them mail my check direct to my US bank which then deposits it to my account. Works well but not as good as ACH Depositing though.

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What U.S. Bank do you deal with? I sent you a private msg response on here :high:

I also emailed paycom about 5 times the last few months. Never get a response.

i always get responses from epoch and ccbill. i know a LOT of people who can't get a response from verotel. in fact, even people i know who use and like then say they can't get an email response - thejungle, you are the only one who gets emails. what's your secret? ;)

i've never had problems getting a response from epoch, but i have read on this board of others having problems. i'll leave a message for rand so when he gets back, he can address this issue.

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Originally Posted by basschick

i always get responses from epoch and ccbill. i know a LOT of people who can't get a response from verotel. in fact, even people i know who use and like then say they can't get an email response - thejungle, you are the only one who gets emails. what's your secret? ;)

i've never had problems getting a response from epoch, but i have read on this board of others having problems. i'll leave a message for rand so when he gets back, he can address this issue.

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Hi Basschick:

I always get an answer from CCBill but it depends who you get to answer your email as to how `good' the answer is. I have one person there I hope (and pray to the proceesing Gods) gets my email because she has a spot on answer every time.

The last time I emailed Verotel about something was last November:
I sent it at 10.23PM on the 28th and got a response at 7.31AM on the 29th.

I usual just email merchantsupport, and they get back to me fairly quickly.
As I said though I don't have to email them very often so maybe I've just been lucky.

Quote:

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Originally Posted by Squirt

What U.S. Bank do you deal with? I sent you a private msg response on here :high:

I also emailed paycom about 5 times the last few months. Never get a response.

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Hi:

I just sent you off a reply to your email address!
Ernie

Hey Squirit,

I have a question in reference to your post (included below in italics).

You're saying that CCBILL can be setup simply with a US PO Box and a US Bank Account? Is this for VISA as well that you're referring to? Because, from what I understand, you actually have to live in the states (or, have somebody that does, hence my need to use VEROTEL).

BrianDN


Originally Posted by Squirt
I haven't looked at the differences in the plans but I get my own CC descriptor which is cool.

You know you could use CCBill Ernie if you get a mailbox in the U.S. and signup for a U.S. bank account. Mailboxes are $60 for 3-6 months and deposit on a U.S. account is $100 .

you need a u.s. corporation to set up ccbill or epoch, not simply a u.s. post office box. that is why my canadian partner had to incorporate in the u.s.

ccbilleu may be a different situation, and well worth looking into if you're not in the states, but when frank got hooked up with epoch, canada had to go the u.s. corporation route. his option was verotel - not an option if you want the most affiliates possible - or else incorporation.

HEy Basschick,

Yeah, true... I've even spoken to Frank about it. What I've found out though, is that if I have a US Corporation, I'm going to have to give up full control of my CCBILL account (as it will be in the name of the principle and not me). And, just like Frank, I'd use one of those services (companiesinc.com, incorporate.com, etc. and they'd act as my principle from what I'm understanding). Who's to say that my principle can't exclude me, direct funds, etc.?

Have I got this write, Basschick, or am I wrong here?

BrianDN

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Originally Posted by basschick

you need a u.s. corporation to set up ccbill or epoch, not simply a u.s. post office box. that is why my canadian partner had to incorporate in the u.s.

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Wow you have to be a corporation now with CCBill damn. Things are getting a lot harder. All that trouble and they take 14.5% of your income as well as charging you fees. Even if Verotel went under AND took my holdbacks I'd still be ahead in the end over using CCBill because I've been saving 8% of my income all this time using Verotel. Not to mention EU accounts are charged 16% + fees.

I said "if you get a mailbox in the U.S. and signup for a U.S. bank account. Mailboxes are $60 for 3-6 months and deposit on a U.S. account is $100 ." By mailbox I mean a U.S. presence. U.S. Address. I don't think you can get a bank account with a P.O. Box.. or have a corporate address with a P.O. Box.

CCBill is a great company it just sucks they are so expensive.

The thing I don't like about verotal is the affiliate program. I used them and I couldn't figure out why I didn't have affiliates, its because the program they use doesnt' always get your affiliate signups. I emailed and called noone ever responded, I quickly signed up with CCbill and have been there ever since!

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Originally Posted by Teaser

The thing I don't like about verotal is the affiliate program. I used them and I couldn't figure out why I didn't have affiliates, its because the program they use doesnt' always get your affiliate signups. I emailed and called noone ever responded, I quickly signed up with CCbill and have been there ever since!

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Why didn't you goto their live support for instant answers http://chat.verotel.com/cgi-bin/connect_merchant.pl , instead of emailing? Or if you didn't get a response to email goto the live support page?

I've never had affiliates email saying they couldn't signup on Verotel.

How can you call the 24/7 tech support and noone answer?

Just like anything else, different people get different experiences I guess but it's hard not to get help with life support and 24/7 tech support.

BrianDN - as i understand it, your resident agent is not your principal - you are. i suggest you talk to the live help at incorporate.com during business hours tomorrow and ask. but that is what i've been told.

Squirt - you need to be a u.s. business entity to use ccbill or epoch. if you are a u.s. resident, you don't need to be a corporation. the reason for this is visa - it was not the choice of the processors in any way.

Quote:

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Originally Posted by BrianDN

HEy Basschick,

Yeah, true... I've even spoken to Frank about it. What I've found out though, is that if I have a US Corporation, I'm going to have to give up full control of my CCBILL account (as it will be in the name of the principle and not me). And, just like Frank, I'd use one of those services (companiesinc.com, incorporate.com, etc. and they'd act as my principle from what I'm understanding). Who's to say that my principle can't exclude me, direct funds, etc.?

Have I got this write, Basschick, or am I wrong here?

BrianDN

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Quote:

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Originally Posted by basschick

Squirt - you need to be a u.s. business entity to use ccbill or epoch. if you are a u.s. resident, you don't need to be a corporation. the reason for this is visa - it was not the choice of the processors in any way.

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kewl I didn't think I had to be a corporation to sign up with them before.

For incorporating I like http://www.bizfilings.com lots of info on their site, competative rates and great with customer service :high: You can also buy shelf corporations there dirt cheap!

kewl - thanks for the info :-)

Hey BassChick - Thanks for hitting me up.

TheJungle & Squirt - Please go to your outbox and find the email you previously sent to Paycom. Resend it and CC me. I want to see why you did not receive a reply.

My email address is rand@paycom.net.

Quote:

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Originally Posted by rand

Hey BassChick - Thanks for hitting me up.

TheJungle & Squirt - Please go to your outbox and find the email you previously sent to Paycom. Resend it and CC me. I want to see why you did not receive a reply.

My email address is rand@paycom.net.

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Hi Rand:

Just sent it again abd CC'ed you!

Ernie

Quote:

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Originally Posted by rand

Hey BassChick - Thanks for hitting me up.

TheJungle & Squirt - Please go to your outbox and find the email you previously sent to Paycom. Resend it and CC me. I want to see why you did not receive a reply.

My email address is rand@paycom.net.

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Hey Rand thanks for the response here! My only communication attempts were through the contract initiation page located here ( http://www.paycom.net/signup/signup_contract.html ) to try and start service with you in the past.

Do you want me to fill that out again so I can start service with Paycom or send you an email to rand@paycom.net to start service?

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Originally Posted by Squirt

Hey Rand thanks for the response here!
Do you want me to fill that out again so I can start service with Paycom or send you an email to rand@paycom.net to start service?

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Squirt - I am testing the online form to make sure it's working. In the meantime, please send your request to sales @ paycom.net and CC me rand @ paycom.net.

Please put "GWW/Squirt" in the subject line. I'll make sure you're taken care of.