In corporate America and elsewhere, books such as Raving Fans, One Minute Manager, Who Moved My Cheese? And Gung Ho! Have been used as core foundations to establish business models and train management.
Has anyone thought to use these same tactics in their business efforts and endeavors?
Raving Fans is about offering a service as well as a plus one attitude – The customer goes to buy gas and without question or extra cost, the attendant washes the windows of the customer’s car – A service (gas) Plus one (washing the windows)
Who moved my cheese is about getting used to the location of “cheese” (or traffic) and one day it’s not in the spot you always found it. Do you sit around till the cheese is back or do you go looking for other cheese?
And so on with the other titles in the One minute manager collection.
It’s clear that these philosophies can and do apply to all business but has anyone taken the time to apply them?
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