I use UPS exclusively, and if a package is late even by a minute, I call and get a full credit, no problems at all. If a package is damaged, which happens with any shipper, I file an insurance claim and always do well. If you sell a video for $40 but can see it online for $70, use that figure for your reimbursement. UPS asks for proof that it's the price, so print out the page and you're all set. It does not matter that you paid just $16 for the video
Remember, though, UPS will not ship anything adult outside the USA. Customs will open every box and return it if they don't like it.
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