CBS online has written up a good deal of info on Sony Online Entertainment's tactics to keep gamers paying.
Like telling them there was a quest in EverQuest2 that if players found out about they discover other features of the game (I think it's features). People played for months and found nothing. When asked Sony reps said absolutely the hidden quest is in the game you just have to find it. Only that it wasn't and Sony put it in 6 months later.
That way people paid subscriptions every month trying to look for something that wasn't there.
There's more - link
And some people, mostly anti-porn, whine about adult using rebills.
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