Do any humans actually work for Netflix? There is no support contact, only an FAQ. There is no 800 number, only an FAQ. There is no way to submit a complaint online, only read the FAQ. I submit a complaint disguised as a suggestion, and only AFTER submitting does it say "this suggestion does not reach our customer service staff." The available complaints about movies are pre-selected options. I can't say "My movie took 5 long ass days to get here when it should have been only 2." All I get are cookie-cutter questions and answers.
They apparently have no qualms about canceling service - no attempt to "save the sale." They just say if you'd like to rejoin, come back and press the "rejoin" button.
Can someone tell me what the hell? Do people actually work here, and if so I'd like to know how to get a hold of one without calling a long distance toll call to Cali.
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