It is not my interest to pillory Verotel with these thread. Verotel has ever billed for us reliable and on a good manner. But our current problem is important and I need a solution.
Due to the fact that Verotel is not answer on my e-mail requests regarding these problem I have no other idea than to post it here:
Verotel offers their Webmasters the possibility to set up different currencies on their website. We have set up US Dollar, Euro and UK Pound on our site. So: Users from the EU find the Euro on the sign up page. In our case 24 Euro for 1 month.
But: The Users find not the Euro on their Credit Card statement! Instead Verotel is charge around 33 US Dollar on the Credit Card Statement. And the user's credit card company ( for EU Users ) must exchange again these US Dollar amount back to the Euro. And these results in ca. 26 Euro! The users pay 2 Euro more than specify on the sign up page.
This is not good! The users interpret these as fraud!
We have not many but at least some protests within the last days and I have full comprehension for this. When we show 24 Euro on the site then the user should pay 24 Euro and not 26 Euro! This is not correct I think.
I cannot understand: Why offers Verotel to their webmasters the possibility to set up different currencies when they charge the users in any case in US Dollar? This is paradox - or not? Why charges Verotel the EU User (eg from Germany) in US Dollar? Wicked tongues can think that Verotel makes a additional benefit on this way.
And absolute strange is the fact that Verotel is charge FROM THE NETHERLANDS! I have sign up by self for our site with Credit Card and I have not paid the additional 1,5% for payments to foreign countries (outside the EU). This says clearly: They charges from the EU, named Netherlands. But in US Dollar!
Why should a dutch company charge their customer in US Dollar? They must know that all credit card companies within the EU must exchange again these in Euro with the result that the user must pay more.
I don't know the reason for Verotel's strange proceeding and I don't know if this was in the past time ever so ( I mean not ) - but I need a solution or better a response from Verotel. When we set up all and only to the Euro: Do you charge then our EU Users actual in Euro? What is then with the US Customers? Do you charge them also in Euro or in Dollar?
Without any response we must willy-nilly reduce the amounts on Verotel so that the users pay in the end 24 Euro.
Thanks
Peter
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