Epassporte support SLOW

[Ben]

About 5 days ago I lost my Epassporte electron card. On July 25th I sent them the notification and explanation through their online web form. I also kindly asked for a replacement card.

The next day I sent them the same message to cs at epassporte.com. Still got no answer, and the lost card appears to be active.

Why don't they resolve these things a little faster? I have an impression my messages have been lost somewhere (I hope not). Has anyone also had such big delays with their support? What's one to do?

[samebb]

I emailed them 9 days ago. Still waiting for a reply

[nickbaer]

Suppot is slow.

But the money comes in fast.

And the ATM withdrawels are as fast as any other account.

[Keyser Soze]

I apologize for the delay in getting a response from CS.
Can you please email me at michael.olsen@epassporte.com ?
Then I will make sure its looked into asap.

Thanks
Michael Olsen

[thejungle]

Hi!

Yes I have emailed them 2-3 times in the past few months and it's usually taken at least 2 weeks or more to get a response, usually way too late for the question I asked anyway.

[nickbaer]

I PM'd the ePassporte member here, and he wrote back right away.

eP did reply to my support e-mail yesterday.

[Baghdad Bob]

search on gfy lots of people dont here back from them about supported issued