Well im pissed off now!

[ponyboy]

Well im pissed off now! Most of you guys know that I’m level headed person but I was just pushed to far by one of my hosting companies. Something happened to my ftp program and I lost my entire log in information and when I started a ticket little did I know it was going to be a giant pain in the ass with Nat Net! I just don’t have one blog but 9 of them.

So I really need one password for them all, now come on they give you some crazy letters and numbers for each one and you have to remember them, or write them down and have to go back each time, fing that bull.

I tried to work a-out a few different passwords with them so a simple person like myself can remember them but no way! Not even my lover’s middle name in mandarin Chinese with a number.

So now I need to find another hosting company, that is easy to work with.

[Lee]

Get in touch with Bill Vanvorst over there, im sure he will be able to sort you out with something.

Dont forget, a lot of Nat Nets procedures are put in place by default to allow their clients to have the maximum amount of security as possible.

I am sure if you get in touch with Bill he will be able to help you out with this issue, he has ALWAYS been there for me when i have needed something above and beyond their normal operating procedures.

Regards,

Lee

[ponyboy]

Hay Lee
Sorry I had to come back to the boards with me upset, but I had lost it totally with them! Im looking for a new company. I’ve herd it all about security and all, but the last straw was when I came up with a password in Chinese with a number and they said no.

[gaybucks_chip]

We have some passwords at NatNet that we defined and had them set for us. We also have the same password for several things, on several different servers, such as FTP. They can set up to have one password that will login to a bunch of sites on one server, and still have individual logins that only login to one of the sites.

They do have a couple of newer staff, so it's possible you got somebody that was more interested in policy than in making the customer happy... but I'm sure that person will get some training as soon as word gets back that this has happened and made it to the boards.

As far as choosing our own passwords, it took a little bit of bitching, but it didn't even have to get to Bill (and btw, like Lee, I've never had an issue that Bill couldn't solve.) In our case, Tomas took care of it for us.

Call up Tomas and explain the situation and I'm sure he'll accommodate you. If he doesn't, Bill will.

Believe me, I've been with more than a dozen hosts over the past 5 years, and you simply won't find another host that offers the level of friendly, competent, and fast support you get at NatNet, so it would be really dumb (IMHO) to move to a different host over a password issue.

[ponyboy]

you know the thing is I shouldn't have to bitch and wine like a little girl to get what I want. If a customer comes to me and it can be done, its done, even at 4pm on a Friday.

we all work long and hard, some with two jobs others are lucky just doing this. When I have a hard time updating my blogs, its like tacking 1/4 of my money out of my mouth.

[gaybucks_chip]

I'm not defending NatNet, and I'm not invalidating your problems, but to give you an example, I had a situation that was a little bit unusual (we have some nonstandard setups on a couple of our servers) and I called in at what was about 2am NatNet time on a Sunday night.

The tech on duty said he wasn't sure how to resolve the issue, but he'd wake up the person who knew to get an answer. I said not to bother, it wasn't at all urgent, but to just wait till the day crew came in and we'd get it resolved then.

Ten minutes later I got a ticket that the issue had been resolved.

Likewise, I've had billing-related tickets asking questions about bandwidth utilization at 11pm on a Friday night that got forwarded to, and answered by, Bill (who is the president of NatNet) within about 15 minutes.

Not sure why your experience is so different than the one we've consistently been having, I'm just saying they have the bar set so high, I'm sure that Bill would be horrified to know that you're having this experience. Have you at least called him and given him a chance to make things right?

[abostonboy]

Well im pissed off now! Most of you guys know that I’m level headed person but I was just pushed to far by one of my hosting companies. Something happened to my ftp program and I lost my entire log in information and when I started a ticket little did I know it was going to be a giant pain in the ass with Nat Net! I just don’t have one blog but 9 of them.

So I really need one password for them all, now come on they give you some crazy letters and numbers for each one and you have to remember them, or write them down and have to go back each time, fing that bull.

I tried to work a-out a few different passwords with them so a simple person like myself can remember them but no way! Not even my lover’s middle name in mandarin Chinese with a number.

So now I need to find another hosting company, that is easy to work with.

Can't you change the PWs in your blogs once you get the PW?

[Madame0120]

We use software called RoboForm, but also have company standards for choosing passwords.