CCBill, Are you having payment problems???

[derekt]

Every week we receive paper checks from CCBill. We haven't received a check in 13 days now. We called CCBill to find out what the problems were.

One day they were telling us their accountant was out sick. The next day they're telling us that there were wild fires in Phoenix Arizona so the post offices were shut down.

Yesterday a guy named Branson tells us that it's not just us but other webmasters were not receiving their checks and this is a world-wide situation that something's going on with the post office not delivering the checks that all their checks were mailed on May 5th.

Today I called CCBill to find out what's going on, they said that there's a weather disaster near Phoenix, AZ that's causing all of the webmasters in the eastern part of the USA to not receive their checks.

This isn't like a $100 or $200 check out floating. It's a $500+ check. We are teamed up with Hot Desert Knights, DudeLodge, Triangle Dream. We pay them a percentage of the memberships once checks are received. So this is quite a problem.

Also, JJ (the owner of Sebastian's Studios) emails them this morning before I called, and got this response:

-------- Original Message --------

Subject: Re: {Ref #: 3558252} CCBill Non-Payment In 14 Days -

Resolution Requested

From: "CCBill Client Support" <clientsupport@ccbill.com>

Date: Wed, May 14, 2008 4:38 pm

To: <jj@sebastianpass.com>


Dear Client,


I do apologize for the inconvienence. To give you a brief explanation of the issue. First, the processing from our end was on time, we mailed the checks out from our end on time.

What we have been told is due to the rebate checks going out and the severe weather that hit part of the US that may be why the checks are delayed. If you would like, you do have a option to do a stop payment on the check for a 20.00 dollar fee once that is done the amount of the check minus the 20.00 dollars will be reconciled back into your account.


Regards,


Vernon A.

Client Support Specialist



Is anyone else having this problem, or is it just us?

[100boys]

Yeah our check is due about 7 days or so and many webmasters on other boeards are complaining, too. Not sure whats going on there....

[derekt]

I'm not trying to cause any problems or anything against CCBill. They are a wonderful processor. :joker:

[Fister]

On Monday I received a CCBill check about 1/2 week late.

[derekt]

Thanks Fister :donmike:
See, we have problems with our mail carrier that delivers our mail. We first thought perhaps it was this. But then when CCBill said it was a nationwide issue, then I wanted to approach the forum.

Thanks for your help guys :donmike:

[Alex_Manifest_M]

Our checks were three days late last week, but the checks this week arrived today just as they always do, so things seem back to normal.

[Northstar]

My ccbill checks were also late. I called them and they said they were sent but blamed it on mothers day and the stimulus checks. I did finally get my checks yesterday. About four days later then normal.

[CCBill Paul]

I have talked to many about this situation and am glad to hear they are starting to arrive.

We are unsure of the exact reason that last weeks checks were late for some webmasters, mainly East of the Mississippi. We sent the checks out as normal so we can only assume this was an error caused by the USPS.

If you haven't thought about it yet, I would certainly recommend FedEx delivery or wire transfers, sure these cost more but they are guaranteed and trackable. To offset the cost you can even place a minimum payout amount on your account or set them to be delivered every few weeks or so instead of every week.

We do apologize for the inconvenience and if anyone wants to chat please feel free to contact me.

paulk@ccbill.com
i c q 248615940

[derekt]

Still no ccbill check, not even one from this past week. There is now over $600.00 floating around in paper.

We did sign-up for the wire. Unfortunately, we pay you $15.00 and 6% to our bank for the amount of the wire. This sucks, but oh well.

I also placed a telphone call today to the Consumer Advocate's office in Washington, DC questioning about this. They informed us that there have been no complaints or questions regarding the delivery of any mail.

I also made a call today to client support and they said one of the accountants has been out sick which is why there has been a delay. JJ called them later not knowing that I made a call and questioned about it and the Client Support rep said there have been severe weather conditions sweeping throughout the southeastern states for the past couple weeks.
This was informed to us last Friday. Since we've been looking at weatherchannel.com and it shows no severe weather other than a thunderstorm that lasted an hour and 20 mins.

As you see, everytime we call or speak to CCBill Client Support the answers change.

The running around is what bothers us. If something happened the checks have been later, tell us. We can understand that more than being given a run around every time we question.

See.... we payout other studios a percentage of the net payout on our memberships. Plus of course CCBill pays the affiliates. When we don't receive a check, it's also holding back our producers for example Hot Desert Knights is one of our biggest producers. We can't pay them until we're paid. This is why this is such a big deal to us.

[CCBill Paul]

Derek, I have sent you an email, please hit me up when you get a chance.

[derekt]

Paul, Since a client support rep was very rude to me via the telephone today regarding our account I have forwarded your information to JJ. He is in NYC today filming... so I'd rather have you speak to him. Please email him at: JJ@SebastiansStudios.com
ICQ: 252-744-225
AIM: nowat1ent

[collegeboyslive]

if you live in the usa you can have ccbill ACH your money each time directly into your bank account, faster and ach rarely gets "lost int he mail"

[gaybucks_chip]

As far as I know, CCBill does not offer ACH, only wire transfers.

[collegeboyslive]

humm i get payment into my account from ccbill and i dont see a wire charge that i normally see from my bank when a wire comes in.

[CCBill Paul]

Paul, Since a client support rep was very rude to me via the telephone today regarding our account I have forwarded your information to JJ. He is in NYC today filming... so I'd rather have you speak to him. Please email him at: JJ@SebastiansStudios.com
ICQ: 252-744-225
AIM: nowat1ent

The mail has arrived :bananacock:

sorry for the inconvenience!

And Chip is right, we only do wires, no ACH transfers.