Originally Posted by
derekt
We were dropped by Epoch because we were not a high volume account. In our termination letter it said that they have the right to terminate accounts at any time for "just cause."
We signed up to accept Visa with Epoch. 2 months had passed, we did not hear anything what so ever. So we inquired, nobody knew. Another month had passed, still nothing. So the 4th month, JJ got a little upset with Epoch on the phone. A week later we were Visa accepted.
2 weeks later a certified letter came from Adrians Dulich their "in House Counsel" that terminated us for just cause.
We called in an immediate conference call (myself, JJ, Phil). They said because we are not processing over $150,000 a year we are considered a low volume client. So they dropped us and issued us a 30 day termination notice.
We went back to CCBill. We've been with CCBill now for about a year and a half. No complaints what so ever. In fact, I believe CCBill is better for us.
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