I am wondering if I am the only who is not satisfied with CCBILL recently. I mean they tried to fix their obsolete help pages by getting these live person helping you. But I only had trouble with that so far.
CASE#1
January 20th. Preparing a new promotion for my affiliates for a 75% commission for the month of February. Buying advertisement for the promo. Contacting CCBILL Live Help to know the best way to set the commission to 75% for the month. Proceed as mentionned.
February 2st. Promo not active yet. Contact them again. What I've been told on the 20th was wrong. Change it to their alternatives.
February 5th. Still not working. Contact them again. It seems that there is a bug on their system and that they will fix that.
February 9th. After few tests it seems to be working. YAY!
March 9th. One day before the promo ends, I contact them to know what would be the best way to set my affiliates back to the original 50% commission. They simply told me to remove them from the affiliate grouping they made me do. Which I did. Now no affiliates are grouped. Empty. Should be working.
March 12th TODAY. Affiliates are still getting 75%. Contact CCBILL, requesting to talk to a supervisor. Not granted. Again, they told me that there is a bug and that they will fix it on their side.
CASE#2
I was in L.A. for the XBIZ awards in february. I couldnt get a hold of any CCBILL rep there. I wanted to take an appointment with them. Went on the live chat and talked to one of their online rep so they ask to their rep at the XBIZ to contact me. Gave my email adress, phone number. Nobody ever contacted me.
So, my question is, do you have any bad experience with CCBILL. Bugs? Problem with customer service? What should I do with the advertisement I paid and was useless due to their "bug". What should I do with the days affiliates got 75% when they should have received 50%?
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