X on demand: long-term nonpayment

[gaybucks_chip]

Being as how X-on-demand has felt fit to post about all the wonderful new stuff they're doing, presumably to get more studios and affiliates, I thought it might be useful to talk about our experience with them.

We very, very rarely bring business matters to the boards, but in this case, we've been trying to resolve this issue for over a year, and while we've had lots of communication, all we ever get is a million excuses and delaying tactics, but no money.

When we went with XOD, the previous rep committed to delivering lots of traffic and great sales numbers. That hasn't happened. Since we've been with them (3 years, I think), the grand total sales have been maybe a few hundred bucks. Contrast this to Maleflixxx, AEBN, Hotmovies, and Doggone Media, any of whom deliver more in a week than XOD has delivered in two years. We almost pulled our stuff down a year ago, but were promised that all these new things were happening that would dramatically increase sales. That hasn't happened either.

Now, we've been trying to get the piddling sum they owe us paid, and while they have been responding to emails, it's only been to offer excuses. We've now heard just about every excuse in the book, but the most honest one is "we're behind."

If they are behind in payments to us, which have been owed for OVER A YEAR, I can't imagine what bills they're currently paying. Maybe payments that were due in 2004?

At this point, it's not about the actual dollars due, it's the complete lack of integrity in making numerous promises to pay, never following through, and offering a constantly changing array of excuses as to why we aren't getting paid.

As I said, I really regret having to publicly shame a company to get payment, but I'm hoping that by doing so, it will serve the dual purpose of getting us paid and letting other people know our experience with XOD.

So what about it, XOD?

[nickbaer]

While all vendors have minimum monthly payout thresholds, I like one that pays WHATEVER balance exists on Dec 31st.

That's more in keeping with sound accounting practices.

[derekt]

Good luck with getting this resolved Chip.
I can honestly say that we never had pleasant experiences with them either after Marc Goldberg left them. We pulled out of there shortly after he left 2 years ago.
At that time we only had 6 titles. They owed us about $60.00. Their minimum was $25.00. A check showed up about 3 months later for that amount. But, after we requested our titles to be removed - we were exclusive with AEBN at that time. They owed us $36.40 in pay. It's not a large amount, like you said its the fact of the matter. Frank wouldn't pay us. He said they were keeping the pay because they needed to compensate for the time to remove our very small amount of titles. After some feuding, we finally got paid.

Now, I'm also noticing that TLA Video is becoming a little late. They pay without a request, but a little late. A check was received last week for November and December. But nothing from January thru March. But at least they paid and they are good business people over there.

[CamCruise]

Stopped sending them content a year ago too. Have not seen a check from them from them for about a year for the stuff you have still there.

Remember they stopped excepting a lot of gay content a while back.
They still wanted ours then but said they had too much of the main stream gay stuff.
Said that it took too much of "their time" to put up all that stuff!!

So I dont think they care about the gay market.

[nickbaer]

I've been with X On Demand since April 2005 and they have always done me right. ACH payments appear when the payout threshold is met.

(I don't do checks, and checks seem to be problematic for affiliates as well as sponsors.)

Revenues were higher 2005-2007 compared to now. But I think it is good that consumers have 5-6 choices for VOD.

Consumers spend $20 here and $20 there. If one VOD company goes bust, that doesn't mean that consumers will then spend $40 with a surviving company where they used to spend $20. They're still going to spread it around a bit. (Consumers are conditioned to spend $20 at a time, as that is the primary denomination given out by ATMs).

That's why I cringe every time I hear that AEBN is "merging" with someone else. That doesn't mean that consumers are suddenly going to spend $40 on the merged product, where they used to spend $20 + $20 on the two previous independent products.

[gaybucks_chip]

Interesting to me that this posting has been here now and they've neither contacted us nor offered any response here in the thread.

I'll keep people posted. It sounds like they really don't care very much about paying their affiliates or studios.

[Rich]

wow you would think that they would be paying everybody what they are making no matter if they are affiliate or producer

[gaybucks_chip]

Credit where credit is due.

Frank emailed AJ today and said that a check was being put in the mail, for the full amount we're owed. today. Then the accounting person followed up and gave us the check number and told us it's been mailed.

Assuming it isn't sent to the wrong address, or "returned" or any of a million other things that go wrong, I'm told we should have full payment within a few days. I will update again once we receive the check.

[derekt]

Well Chip.... This may help.
A mysterious check came today from XOD. We have not worked with XOD for 2 years and a check comes for $36.81 today! Says the pay period is from October 1 - November 19, 2007.

Weird.

[nickbaer]

I've been with XOnDemand since about this time in 2005.

In the previous posts in this thread, the one staff person's name at XOD that I didn't see mentioned, was the name of the one person there who seems to get things done for me.

So on 5-1-2009, I sent him a short e-mail with the URL to this thread.

[amvcdotcom]

I've been with XOnDemand since about this time in 2005.

In the previous posts in this thread, the one staff person's name at XOD that I didn't see mentioned, was the name of the one person there who seems to get things done for me.

So on 5-1-2009, I sent him a short e-mail with the URL to this thread.

Hi Nick,
Perhaps you can get them to send us our money? They can keep ignoring our emails and calls, but just send us our money!

$ 0.32 XonDemand for October 2009
$ 97.84 XonDemand for September 2009
$ 195.03 XonDemand for August 2009
$ 112.10 XonDemand for July 2009
$ 102.82 XonDemand for June 2009
$ 113.99 XonDemand for May 2009
$ 76.21 XonDemand for April 2009
$ 99.50 XonDemand for March 2009