When you submit a support ticket to your hosting company and the job you requested is fixed and the ticket gets closed, do you send a response back saying 'thanks' or whatever?
I typically always do it with NatNet support but there are times i actually question whether i should or not, if a ticket has been closed for example, do you think re-opening a support ticket simply saying something like 'Thanks, appreciate the help, have a great day' is good or bad?
Sometimes i kind of get the feeling that saying 'thanks' isnt needed but at the same time, id kinda feel rude not saying it when their support staff have been so quick in answering my tickets.
Your thoughts? Does replying with a simple thank you message actually make more work for the tech guys at NatNet or not?
Regards,
Lee
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