Has anyone else had accounting issues with the charge me later paymetn system ?

we added them on as a service for those without credit cards, check or other payments, we have about 12 people use it in the last 2 weeks, however when we check the web stats they say only 3 have gone though, yet they had approved 12 on our end and gave them access. repeated e-mails to them have received no resonse.

anyone else had issues with them?