Quote Originally Posted by Chilihost View Post
Robin & Tom, please don't stress over this announcement. Before I signed that dotted line, Tony & I went over everything - twice! I even got to interview their team of techies.

And honestly, these guys are way smarter than me, they have setup some really awesome sites and know their stuff inside and out. And they have all the techie toys I could never afford - one example is their extended monitoring systems. Their systems monitors your traffic and compares it to historic patterns and trends and if it detects a variance, it automatically sounds the alarms (literally, there are alarms that go off in the NOC) and forces an investigation to be safe. This means that if all the sudden your site is being hotlinked from china or if some password trader posts userids on a forum and you get swamped by illegal downloads, these systems go off. And within minutes, NatNet techies are investigating and assisting before you even ask for help!

With this deal, I hand over the technical support, but I am still here for you in my new roll as customer support and sales. Please, if you want to discuss any specific issues or want to just have a chat about things, get in touch by icq or email. I have the time now and would love to chat

cheers,
Luke
Luke we are not really worried at all. National Net has a fantastic rep. I think we are more jealous of you than anything else. We know you made the right move because we know how you value us as customers, and we certainly know you would not put your customers into the hands of anyone less in tune with us as you have been. Change is always interesting as it makes for new adventures.... we have no doubt it will all be okay.

If not, we're all coming down to rip you out of the local pub, and I'm bringing Don Mike and his penchant for spanking things along with us!