Is anyone experiencing problems with Epoch writing to your password file?

Over the past week, about 1 new member per day has not been able access our site because Strongbox has no record of the username/password. The problem seems to be increasing in frequency as we've had several today.

We had this same problem a few months back but it started only with CCbill and then Epoch became effected too. We had NatNet, CCbill, Epoch and Ray from Strongbox all working on the problem. The problem was resolved but no one claimed to know what was wrong or who had even fixed it.

HELP!