Just FYI Verotel seems as though it automatically cancels a member after 16 rebills as a security measure to ensure its not a forgotten membership.

One of my customers lost his access today and was annoyed with us that he was not sent any notification. After checking I found he'd been with us that length of time and it was auto cancelled.

As for this member... yep he signed straight back up again when I told him, though he thought it was a little heavy handed to cancel without notice!

Have you guys run accross this and is this a good feature or bad in your opinion?