Im always seeing posts on various industry message boards from companies and paysite owners saying that they have good retention but, its very rare that i will see a discussion about the things that should be avoided inside a members area from the get-go that will actually hurt customer retention.

With that in mind, what are some things that you feel hurt retention when it comes to paysite members area?

For me the main thing has to be a bad navigation or, navigation that isnt readily accessible from anywhere, on any page on the members area, for instance, where instead of having to click a link, the member needs to constantly use their back button in their browser.

What other things do you folks think hurt the amount of income paysite owners can make specifically inside the members area of a site iteself?

Regards,

Lee