Quote Originally Posted by boyfunk
We bank with BofA, who until about the last year or so has been fabulous... but within the last year, they've centralized practically everything... you can rarely get to anyone who has any actual authority to fix anything, just to minions in a call center... so the level of service has really gone in the shitter.

You don't have a "personal banker" at BOA?
I do..and he's great! Not to mention a 25 year old hottie to boot!

Maybe everyone at BOA has a "pb", but some may not be as good as others. If you don't like the one you got, ask for a different one. Believe me, banks LIKE your money and sure don't want to lose you if you have a significant amount invested in their bank.