most of the time when you call COmcast support during the day, you'll end up calling your local center, even via the #800 or it will send you to Philly where their HQ are. Past 2am EST your call will go to Canada and they know nothing most of the time. I've called and gotten completely clueless people.


When you have cable problems check your modem's signal levels if they are off then it's a line problem.

If you have packet loss during trace route the problem could be in your area.

Here when the kids come back home, we slow down and pings go up during the first few hops, which are in our area.


When it comes to speed Comcast owns DSL. For stability DSL is #1. We've lived through tropical storms with our DSL on and everything outside soaked in water. Can't say the same about Comcast, we could have thunder in Ft. Lauderdale and the internet connection will start to time out.

If you're not too far from the Central Office and price isn't an issue, go with DSL. Just keep in mind you have to sign a 1 year contract