they aren't charges at all because we're not in court. but he didn't take responsibility because he's not paying anyone. he is admitting his culpability, which is a very different thing. he's not even using his name to do it.

you don't think that a customer service rep who talked to clients all day during a period where NO ONE was getting paid couldn't figure out that maybe... just maybe... there was a problem somewhere? ibill was fucking up long before penthouse but the employees were making excuses loooong after penthouse. they were just fucking up differently.

the only kind of person that would listen to the company over all those webmasters is someone who is not looking reality in the eye. and whether it was for money or because the person is truly guillible and places faith in people instead of building trust based on performance... either way, the person who does this harms OTHER people.

regardless of what the bank did, here's what ibill didn't do: they didn't communicate with their webmasters! they lied, they postponed, and often they ignored. THAT is the biggest problem, and there is no excuse for it whatsoever. when maxcash's money was locked up by the FTC, they were unable to pay affiliates for months, but they kept communication going at all times, and no one ever blamed them. lots of people didn't even take down their links.

a smart rep - or a pragmatist - would have left because if you're a rep, the ONLY longterm thing you have is your own reputation.

keeping the clients safe? there are people who losts their houses, their cars, their credit ratings - because ibill couldn't be honest. in my reality, and in the reality of everyone who didn't get paid, no one kept the ibill clients either safe or informed.

i was around when paycom didn't pay for a while. it was for 3 1/2 months - not a year. paycom paid off their webmasters quickly, not over a long period of time. they didn't have an agreement, they just paid whoever they owed. paycom didn't come up with a new product and pretend it was something separate to get new webmasters' money - paycom dedicated their money to getting back on track instead. their FIRST priority was in getting their company back on their feet and keeping it there. and because of that, that is exactly what happened.

and that is why so many were willing to trust them later.

Quote Originally Posted by justnuts
Hey Bass Chick-

You are making some serious assumptions in your post. You say that the problems that iBill caused as a result of not paying anyone meant nothing to Mr Former iBill. This guy did what he thought was right. After finally realizing that iBill was not doing much to turn itself around, he took responsibility for his actions. He was a man about it- very UNLIKE iBill's management team.
Having been an employee there, I do know that everyone I worked with felt horrible. Many of those people stayed with the company long enough to make sure that their clients were safe. Others stayed with the company with the hopes of everything turning around. Years ago, PayCom recovered after losing their merchant account. If you think we hung around for a paycheck, think about this- we lived on commission. Commission dried right up after iBill's merchant account was frozen. Our paychecks went to shit almost overnight.

Having gone through this debacle at IBill, I can understand why some folks hung-on. Management sold us the same bill of goods they sold their clients.
In fact, who are we to say that they won't eventually pay clients? Personally, I wouldn't trust them to hold much more than a bag of human waste.
BUT- I do know that they have reached agreements with some clients & began paying them in installments.
Being pissed off at iBill is totally justified. If you need to blame someone at the company, blame the folks who took over when Penthouse entered the picture. Your sales people had no control over what happened; nor did they have knowledge of what was happening until after the merchant account was frozen for several days. After that, your sales people only knew what upper management told them.
The sales people I worked with were all solid people. They fought for their clients; they cried when clients called crying; they put their jobs on the line by fighting with management; they really cared.