We had a painful experience as well to the tune of about $5000 also. We approached them to buy chat room traffic and were told that we had to buy the local directory listing also...which was much more expensive than the actual banner exposures in the chat rooms, with about the same results...less than 500 hits. they give you i think 3 locales you can put your listing in, and for websites appealing to global markets that does not seem to be productive at all. sure they gave us a write up "fluff piece" as AVN often does to advertisers as part of the "package" but over all it was not worth it at all.

And they do have a high turn over in staff but alot of this is due to their growing pains with their acquisitions of various web and print properties.

They also are outsourcing a lot of their advertising sales out of the country so it's difficult to follow up with them, or get accruate timely stats reporting from them.

I think that ad dollars could be better spent elsewhere and get better results for the same money.

but then again, a link from gay.com to your site might be good for a relevancy boost.... !