Hi Randy

I have not noticed any tracking problems with AEBN myself. But that does not mean there are not any. Yes - I find AEBNs checks to be impressive and robust, but I also wish I had more information as an affiliate.

As a sidenote, if your referral is already an AEBN customer, then you will not get credit. Remember, you get credit for the lifetime of new customers. So if I tried buying something through your site, you'd not get anything cause I've bought from them already.

I have discovered several tracking problems with several large well-known programs, and its simply because something got messed up. Try this - follow your links and make a test purchase. Then email your rep with transaction numbers. (which you say you've done) Get them to follow the chain and see if it credits properly.

It took me a couple of weeks on the phone to get a very large studio and their third party billing agent to stop pointing fingers and see a reporting problem. Then they fixed it! But unless I got really specific, they didn't know precisely where to look. In AEBN's case, they have grown leaps and bounds very quickly, so I think its a bit chaotic around there. So just remember that the squeaky wheel gets the grease.

I know its annoying, but its part of the trials and tribulations of being an affiliate. Of course the upside is that you are running a business that needs not be burdened with the costs of handling money or physical inventory. :-)

Keep us informed.....

Steve