site sales and impulse buying

[tombarr]

I think it also gives the surfer a feeling of security when someone actually answers the email. Less of a feeling of possibly being suckered if he feels someone on the other end actually cares enough to reply to his email.

[jorgeBigCash]

I think it also gives the surfer a feeling of security when someone actually answers the email.

I agree, and we've been getting our share as well over the past 2 months. There was one that dragged on and on, opened a couple tickets with the same questions for 2 days. Those you want to strangle, but the most part they will signup, especially knowing there questions have been answered and could expect this kind of response as member's if they run into problems.