Quote Originally Posted by tombarr
The bottom line is that no matter what records you keep, no matter how many emails from customers you get, no matter how many times you talk to them on the phone, they will win if it goes to chargeback because it is an electronic transaction devoid of the customer signature.

The credit card system and banking system are still very much set up in favor of the consumer and very much against the merchant.
This is so true

No matter what records you have you will not, I repeat WILL NOT stop a chargeback as the credit card company doesn't even call the merchant before crediting the charge for the customer.

It's just part of our business that some people will charge back

The ways to avoid chargebacks:

1) Update regularly

2) Supply to members what you promis in tours

3) If a member emails you, respond to their email

4) If a member requests a refund, give it to them, no questions asked, and if you don't, your processing company will :cry: