Quote Originally Posted by tombarr
so at the first sign of trouble from a customer, I am sure CCBilll would rather just refund than take the risk with their merchant account.
You are 100% correct because a refund comes out of our pocket... but a chargeback goes on CCBILL's record... and when push comes to shove it's them before us :king:

and this is nothing against CCBill.. it's a third party processor dichotomy, they're damned if they do damned if they don't... whereas an unhappy or unscrupulous customer has nothing to lose by asking for their money back :high: