Quote Originally Posted by gaybucks_chip View Post
AEBN is the largest VOD provider -- and largest gay VOD provider by far, but from what our studio rep told us, gay is a drop in the bucket compared to straight for them.

My guess is that if something breaks, it's probably global (not just their gay feeds) and they are going to be waaaaaaay more interested in getting their straight feeds fixed before their gay ones.

I've also gotten the impression that they aren't exactly working 70 hour weeks down there, and so they may not have much staffing on the weekends. A lot of companies, when they get that large, get rather arrogant. (In the VOD world, though, some *much* smaller providers have waaaaaay more arrogance than AEBN has... anyone who has dealt with the company I'm referring to will know exactly which one I'm speaking of...)
I could not imagine any worse customer support Chip. I think I know what you are referring to though. If it from a vod site and they gave such incredibly horrible customer support I would just move on. It is just not worth it.

I would of dropped aebn long ago but they do have a good product but honestly it has ran across my mind many times. I hate companies with horrible customer support and who treat employees badly it is a huge pet peeve of mine. Instead of resting yesterday and getting better I spent the entire day trying to get my feeds back up and lost many members and pissed off alot too. My promise is no matter how big I get I will always provide good customer support and treat everyone well. I pay my employess alot more than normal and I always make sure they are happy. I guess I am not like most businesses though.

Mark