Paco - the body shop manager was a manager so managing is his first thing. an affiliate rep should make working with affiliate programs theirs.

Madame - there is a set of terms in our industry. tgp, fhg, fpa, mgp, whale and so on. part timers and newbs don't know 'em but all reps should. you don't make your program look good when you are asked if you offer fhg's and your reply is "what are they?"