Hi gaybucks_chip,

It's hard for an answering system to distinguish between straight and gay. When you get into the customer service Que they don't know your sexual orientation or what the call is in reference to.....for all they know, god forbid, it could be a CUSTOMER! I got kicked OUT or recycled BACK into the beginning of the customer service Que FOUR times! All I did was select option 3 during the opening answering monolog.

Further, dialing "0" has no sexual orientation to it. Getting to a NON human when dialing 0, and then to be told i could not leave a voice mail because their central operator voice mail box was either full or not taking messages? How smart is that? Orientation of the call aside, these are basic customer service issues, studio, affiliates or worse yet, customers, should never encounter.

It's troubling to me that you never seem to have a rep very long as either a studio or an affiliate over at AEBN. They either churn and burn them, lose them to other programs that harvest their industry contacts, or they are simply growing so fast that everyone over there is getting promoted every few months.

As an affiliate, I have a new rep within the last month. There was no history on my account notes and she had to start from scratch on my account. Now I appear to have a new studio rep too.....AGAIN!

Straight or Gay, should not matter. If this company is, as rumored, taking a silent apathy approach to the gay dollar it would not only be a sad day for a company that has certainly founded a good deal of it's growth on gay studios and gay affiliates, but also a sad day for business online in general. In a time when many major programs on the straight side of the market are trying to cash in on the gay dollar by starting some form of gay product development, to ignore this market, even off handedly, seems a bit short sighted.....if indeed this is the case.

I tend to believe that the company is not ignoring the gay market, they are just growing too fast and are not paying attention to the details along the way..... and this will cause a ground swell of erosion in both their customer base as well as their affiliate base..... which can be catastrophic if they are not careful....tantamount to having termites in your building foundation.

I simply went over and placed a call to their competitor....got what I was seeking, and am now weighing the decision to shift at least one of my VOD theaters to the competition who at least answered the phone.