Never ceases to amaze me that some folks in the business have NO CLUE about basic business.

Affiiliates are the lifeblood of most big programs. Any sponsor that is consistently nonresponsive to an affiliate, or responds rudely simply doesn't "get it."

Now... we've been guilty of dropping balls at times, but when we do, we always try hard to make it up to anyone that's been inconvenienced. But I'm amazed at how some companies simply can't be bothered to respond consistently, or, if they do, they NEVER follow through, are rude or arrogant, or otherwise act like they're doing a favor to the affiliate.

I think it boils down to laziness. A lot of people in this business seem to just not be interested in putting in the necessary effort to provide good service, and that problem isn't limited to sponsors.