Hey, I just feel the need to give a public shoutout to Ray at Strongbox.
We had a little miscommunication yesterday about the timetable for implementing Strongbox, and because there's some screwy stuff in the way our member authentication is handled, the implementation of Strongbox caused some temporary issues with our members area.
Ray not only spent a bunch of time talking me through the issues, but took care of the problems that were caused, and when he discovered that part of the issues were coincidental (a large backup that ran the same day and filled up free disc space, unrelated to Strongbox) he took the time to actually fix the problem. I'm sure that any other vendor on the planet would have emailed me and (rightfully) told me that it wasn't his problem.
Way above and beyond the call of duty, and something that AJ and I won't ever forget.
I have heard many wonderful things about Ray from others on this forum, but I just wanted to publically give a shout out. The industry needs more people like Ray.
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