Quote Originally Posted by Lee View Post
You have just refunded 2 memberships to 2 different sites... After they have had access to the members area for OVER 3 hours!!!!

I mean what the fuck are the cunts in customer service thinking?

Should we just give out free memberships to every surfer?

Dont get me wrong, looking after customers is fine, but not when they have over 3 hours to download everything that they want... It takes 10 minutes to shoot your load.

You know i love you guys but there needs to be some kind of fucking limit on time that you guys allow a refund, this is just rediculous imho.

Regards,

Lee


Lee, you're lucky it was only 3 hours.....I've seen a couple of refunds after a complete day of access...talk about getting pissed. One customer got a refund after downloading nearly 2GB of video content...AND...he came back 2months later (with a differant cc for sign-up) and did it again.

It should be up to the webmaster ONLY to issue a complete refund. It would be nice to see an option in the CCBill system that would allow for a partial refund.

Just my 2 cents worth.