It was a joke man they are not sitting over their blowing you off, your making a mistake someplace. Let me walk you though it.
First Login to the webmaster area
Then click the Help text at the top right.
A page will open and very shortly a chat window.
Type something in the Chat window, Like Max says Hi
I am sure once they see my name, they will do everything they can to make all your dreams come true.
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