At least they are letting you offer ID’s in the first palace, and did not tell you to take your documents and fuck off. Bass is right its sometime comes down to some new guy that has been given to much power for their pay grade.

From past problems, I would advice creating the shortest, blandest, with oldest looking models possible in the tour you offer for review. I would also only offer like 25% of the content in the site when first asking for approval. Not that I have underage guys or am suggesting you are doing anything illegal, but the sad fact is these bank guys should not be making content decisions. You basically have to treat them like children and just lie to them to insure your legal sites have a chance of approval.