i've never heard of a rep from ccbill making a racist or homopobic comment, so since it's not SOP over there, did you try reporting the employee who did it? a bad employee can pop up anywhere from time to time, and it's only with the help of clients that they can be weeded out.

both epoch and ccbill have some great features but i have found that more employees tend to sign up while using ccbill - in part because you can combine all your ccbill accounts (a feature epoch doesn't offer at this time), in part because ccbill has long allowed you to create your own prices on the fly and partly because ccbill focused on smaller programs while epoch was focusing on the bigger programs.

btw, when last i noticed, admittedly a while back, epoch held reserves. did they stop?