Hm I think corporations in general. Don't get me wrong - I use them for most services of course. But somewhere along the way, common sense is lost.

I remember having to change a plane ticket (and since I was use to flying Southwest and they make it so easy) this was my first time using another company. So instead of doing it the most sensible way, he rep was going in a round-about way. I'll admit - I lost it and called him a moronic corporate imbecile. (At the point, I got transferred to his supervisor, who switched everything around the sensible way.) The supervisor did explain that reps did not have the authority to do it "this" way