I have dealt with Xbox support and I have to agree it was really good. Of all the menu supports I have dealt with via the phone Linksys actually had the best. The guy gladly (maybe he was bored ha) stayed on the phone with me for close to 30 minutes before we got everything resolved.

Delta or Continental (I think it was Delta) had the absolute worst, and I let them know it. You had to go through their entire menu of "information gathering" three times before you could get an actual person...even if it wasn't understanding your answers. It was 15 minutes before I could get a real person even with me yelling "operator" "agent" "get me out of this" stabbing the zero button etc. it was bad.