Quote Originally Posted by badpuppyben View Post
Delta or Continental (I think it was Delta) had the absolute worst, and I let them know it. You had to go through their entire menu of "information gathering" three times before you could get an actual person...even if it wasn't understanding your answers. It was 15 minutes before I could get a real person even with me yelling "operator" "agent" "get me out of this" stabbing the zero button etc. it was bad.
I have always wondered if that record what you say to maybe 'teach' their system more.

If so, they get an ear-full from me. I tend to take out all my frustrations out on that thing :evilgrin: