Actually to be fair, i wasnt really worried at all, she was pleasant to speak to and even at first when she thought i was this person she was trying to get hold of that was BS'ing her she was still pleasant to me.

As i say i was just concerned about being given a reference number to use that i was told to keep 'safe' because that made me think there might be something going on that Gary and i dont yet know about. Although i would imagine if there was something, the agent would have had to tell us?

Regards,

Lee