I don't supposed you'd want to name names, just so others could avoid them

We had a somewhat similar story from the replicator we used to use... doesn't sound like the same people. These folks had a room full of (most likely illegal immigrant) Korean ladies who worked only at night, behind locked doors, not allowed to go outside, who manually assembled the DVDs, and at one point, about 2/3 of the DVDs coming out of their finishing department had DVDs loose in the case by the time they arrived, because the ladies "got tired of pushing them in all the way" (as we were told)

Or another time when we received an order of our title Tastes like Twinks that was properly screen printed and shrink wrapped... but about half the order, while properly labeled, actually contained "Sting: The Taste of Leather."

Or another time when we received 1000 copies of two different titles, with the clamshell inserted with the slipsheet from one title, but the DVD from the other title (and vice versa.)

Or another time where, after we notified them of a severe problem, they took over 4 weeks to do *anything* about fixing the problem, resulting in the cancellation of the order from our distributor and a net loss to us in excess of $27,000.

It was after those events that we decided we could probably do better elsewhere